We regret to inform you that an issue has been identified in our game regarding the purchase of our "10,000 $ In-game Currency" item. We have discovered a bug that affects users who have purchased multiple quantities of this item. Despite paying for multiple quantities, users only receive a single item, containing 10,000 in-game cash.
We sincerely apologize for any inconvenience this may have caused you. We did resolve this issue and we ensure a seamless gaming experience for all our valued players.
If you have encountered this issue and made a purchase for multiple quantities of the "10,000 $ In-game Currency" item, we are here to assist you. To initiate the refund process, kindly follow the steps below:
- Visit the following URL: https://pay.google.com/gp/w/u/0/home/activity
- This link will direct you to your Google Pay account's activity page.
- On the activity page, locate the specific transaction(s) associated with the incorrect purchase.
- Look for the TRANSACTION ID, which usually starts with "GPA..." followed by a unique alphanumeric code.
- Once you have identified the TRANSACTION ID(s) for the affected purchase(s), please send an email to oegamescontact@gmail.com with the subject line "Refund Request - In-Game Currency Issue."
- In the email, provide us with the TRANSACTION ID(s) and any additional details you believe are relevant.
- Our team will expedite the refund verification process and ensure that you are reimbursed accordingly.
We deeply appreciate your understanding and cooperation in resolving this matter. Our commitment is to provide you with the best gaming experience possible, and we aim to rectify this situation promptly.
If you have any further questions, concerns, or require additional assistance, please do not hesitate to reach out to us at oegamescontact@gmail.com.
Thank you for your continued support and trust in us. We value your presence in our gaming community and remain dedicated to delivering an enjoyable and fair gameplay experience.
Best regards,
OE Games